Terms of Service

1. Acceptance of Terms

By creating an account, accessing the API, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must immediately cease use of the Service.

We reserve the right to update these Terms at any time. We will notify you of material changes by email or by posting a notice on our website at least 30 days before the effective date. Continued use of the Service after the effective date constitutes your acceptance of the revised Terms.

2. Description of Service

FransinAI CPaaS is a Communications Platform as a Service that enables developers and businesses to integrate messaging (SMS, MMS, RCS, WhatsApp), voice (outbound/inbound calling, IVR), video (real-time video/audio rooms), and AI-powered communications features into their applications via our REST API, WebSocket API, and SDKs.

The Service includes:

We may modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice, except where required by law or carrier policy.

• REST and WebSocket APIs for sending/receiving messages, managing calls, and hosting video sessions
• A web-based dashboard for configuration, analytics, and account management
• SDKs for Python, Node.js, Go, Java, PHP, Ruby, and .NET
• A Visual Flow Builder for no-code communications workflows
• Analytics and reporting tools
• Developer documentation and support resources

3. Account Registration

To use the Service, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify FransinAI at security@fransinai.com of any unauthorized use of your account.

You may not share your API keys or account credentials with third parties except as expressly authorized. Each API key is associated with your account and usage is billed accordingly. You are responsible for securing your API keys and for all API calls made using your keys, whether authorized by you or not.

Accounts may only be created by individuals who are at least 18 years of age and legally capable of entering into binding contracts.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service to:

FransinAI reserves the right to immediately suspend or terminate accounts that violate this Acceptable Use Policy without prior notice. We may also be required to report certain violations to law enforcement or regulatory authorities.

• Send unsolicited commercial messages (spam) to recipients who have not provided prior express written consent
• Send messages that are fraudulent, deceptive, harassing, abusive, defamatory, or that violate any applicable law
• Transmit content that violates any intellectual property rights or third-party rights
• Violate the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, GDPR, or any other applicable communications or privacy law
• Attempt to circumvent any carrier filtering, spam detection, or rate limiting systems
• Use the Service in any manner that could damage, disable, overburden, or impair FransinAI's infrastructure
• Engage in phishing, smishing, or any scheme to defraud users
• Send content that exploits minors or promotes illegal activities

5. Payment Terms

Paid plans are billed in advance on a monthly or annual basis. All fees are exclusive of taxes, which you are responsible for paying. Invoices are generated on your billing cycle date and are due upon receipt.

If payment is not received within 15 days of the due date, we may suspend your account. If payment is not received within 30 days, we may terminate your account and delete your data in accordance with our data retention policy.

Usage-based charges (overages, voice minutes, video minutes) are billed in arrears at the end of each billing period. Current rates are published at fransinai.com/pricing and may change with 30 days' notice.

All sales are final. Refunds are granted at our discretion, except where required by applicable law. Enterprise customers may negotiate refund provisions as part of their Master Service Agreement.

6. Intellectual Property

FransinAI and its licensors retain all intellectual property rights in the Service, including the API, dashboard, SDKs, documentation, trademarks, and all underlying software and technology. Nothing in these Terms grants you any ownership interest in the Service.

You retain ownership of all data you transmit through the Service ("Customer Data"). You grant FransinAI a limited, non-exclusive license to process Customer Data solely as necessary to provide the Service. We will not sell, license, or otherwise commercialize your Customer Data.

You may provide feedback, suggestions, or feature requests regarding the Service. You grant FransinAI a perpetual, irrevocable, royalty-free license to use such feedback without restriction or attribution.

7. Confidentiality

Each party may disclose confidential information to the other in connection with the Service. "Confidential Information" means any information designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure.

Each party agrees to: (a) hold the other's Confidential Information in strict confidence; (b) not disclose it to third parties without prior written consent; and (c) use it only to fulfill obligations under these Terms. This obligation survives termination for a period of three years, except for trade secrets, which are protected indefinitely.

8. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranty of any kind. To the maximum extent permitted by law, Fransinai expressly disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

Fransin does not warrant that (A) the service will meet your specific requirements; (B) the service will be uninterrupted, timely, secure, or error-free; (C) the results from use of the service will be accurate or reliable; or (D) any errors will be corrected.

9. Limitation of Liability

To the maximum extent permitted by law, in no event shall Fransinai be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption, arising out of or in connection with these terms or your use of the service, even if advised of the possibility of such damages.

Fransin's total cumulative liability to you for all claims arising under or relating to these terms shall not exceed the greater of (A) the amount you paid to Fransin in the twelve months preceding the claim, or (B) one hundred U.S. dollars ($100).

10. Indemnification

You agree to indemnify, defend, and hold harmless FransinAI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including privacy or intellectual property rights; or (d) any content you transmit through the Service.

11. Termination

You may terminate your account at any time by providing written notice to support@fransinai.com or through the account settings in the dashboard. Termination takes effect at the end of the current billing period.

FransinAI may terminate or suspend your account immediately, without prior notice, if you materially breach these Terms, including but not limited to Acceptable Use violations, non-payment, or fraudulent activity. Upon termination, your right to use the Service immediately ceases.

Upon termination, FransinAI will retain your Customer Data for 30 days to allow you to export it, after which it will be permanently deleted in accordance with our Privacy Policy.

12. Governing Law

These Terms shall be governed by the laws of the State of California, without regard to its conflict of law provisions. You and FransinAI agree to submit to the exclusive personal jurisdiction of the state and federal courts located in San Francisco County, California, to resolve any dispute arising from these Terms.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights or confidentiality obligations.

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. The failure of FransinAI to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.